ta 999's Privacy Policy
This document clearly describes how the personal information you provide on the ta 999 platform is collected, stored, used, and protected.
ta 999 is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") sets out what information we collect from you while you use our website, mobile application, and related services, and how that information is handled.
By creating an account on ta 999 or continuing to use our services, you are considered to have agreed to the terms of this Policy. This Policy should be read together with the Terms and Conditions, as both documents together form the legal basis of the relationship between you and us.
This Policy applies only to individuals aged 21 or older. If you are under 21, you are requested not to use this platform and not to provide any personal information.
ta 999 collects the categories of information listed below in order to operate its services smoothly and securely.
Information You Provide Directly
This includes information you provide during account registration, deposits, withdrawals, or when contacting support:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Payment account details (bKash, Nagad, Rocket, Upay, or bank account)
- User-created password and security-related information
Automatically Collected Information
When you use ta 999, our systems automatically record the following information:
- IP address and device type
- Browser version and operating system
- Login and logout times
- Game sessions, betting history, and transaction records
- Cookie and session tracking data
Identity Verification Information
ta 999 follows an identity verification process to ensure the security and authenticity of each account. For this purpose, a scan or photo of your national ID card, and where relevant proof of ownership of a payment method, may be requested.
Support Communication Information
When you contact us via live chat or email support, the content of that conversation, your account identifier, and details of your complaint or request are stored. This is used to prevent recurrence of the same issue in the future and to improve service quality.
ta 999 uses the information it collects only for the purposes listed below:
- Account management and verification: To create, maintain, and confirm the identity of your account.
- Transaction processing: To securely complete all financial transactions, including deposits and withdrawals.
- Service improvement: To keep the gaming experience, platform performance, and customer support effective.
- Security and fraud prevention: To detect unauthorised access, fraudulent activity, and multiple accounts.
- Responsible gaming support: To identify potentially risky behaviour by monitoring users' playing patterns and to provide assistance where needed.
- Communication: To send important account-related notifications, security alerts, and responses to your requests.
- Analytics and reporting: To analyse platform usage patterns and improve service planning.
ta 999 has put in place both technical and administrative measures to protect your information.
SSL Encryption
Industry-standard SSL encryption technology is used when transferring data on the website and application, reducing the risk of interception.
Access Control
Only authorised staff have access to user information, and a log of every access is kept.
Regular Security Testing
Regular security assessments and tests are conducted to identify system vulnerabilities, and identified issues are resolved promptly.
What Are Cookies and Why Do We Use Them?
Cookies are small text files stored on your device. ta 999 uses cookies for the following purposes:
- Essential cookies: To keep login sessions active, verify security, and run the platform's core functions.
- Functional cookies: To remember your preferred language, display settings, and other personal preferences.
- Analytical cookies: To understand which parts of the site are used most, which helps improve the service.
Cookie Control
You can disable or delete cookies by changing your browser settings. Please note that disabling essential cookies may cause some important platform features to stop working correctly, such as maintaining your login session.
ta 999 does not disclose your personal information to any third party except in the circumstances described below:
6.1 Service Partners
Limited information is shared with selected third-party service providers for payment processing, identity verification, cybersecurity, and technical infrastructure management. These partners are contractually obliged to keep your information confidential and to use it only for specified purposes.
6.2 Legal Obligations
If a court order, government investigation, or applicable law creates an obligation to disclose information, ta 999 will act accordingly. In such cases, we will make every effort to notify you in advance where possible.
6.3 Business Transfer
In the event of a business restructuring or acquisition, user information may be transferred, but the receiving party will be bound to uphold the same standards as this Privacy Policy.
6.4 Consent-Based Sharing
For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.
ta 999 retains your information only for as long as it is needed to fulfil the purposes described in this Policy or as required by law.
Active accounts: All information is retained for as long as the account remains active.
After account closure: Financial and transaction information is retained for a specified period in accordance with legal obligations.
Communication records: Support service records are retained for service quality review and dispute resolution.
Security logs: Log files are retained for a limited period for fraud prevention and system security.
Once the specified period has ended, information is securely deleted or anonymised so that no individual can be identified from it afterwards.
ta 999 users hold the following rights regarding their personal information:
8.1 Right to Access Information
You may request at any time to know what information we hold about you. This request can be made by email and will be responded to within a reasonable time.
8.2 Right to Correct Information
If any information stored in your account is incorrect or outdated, you have the right to request a correction. Some information can be updated directly from account settings; for other cases you will need to contact the support team.
8.3 Account Closure Request
You may request to close your account on ta 999. Full details on self-exclusion and account breaks are available on the Responsible Gaming page. Even after account closure, certain information will be retained for a specified period in accordance with legal obligations.
8.4 Opting Out of Marketing Communications
If you do not wish to receive promotional messages or newsletters, you can use the unsubscribe option at the end of any message or let our support team know. However, messages related to account management and security may still be sent at any time.
ta 999 strictly follows a 21+ age policy. Our platform is operated solely for individuals aged 21 or older. If a person opens an account by misrepresenting their age and this is subsequently proven, that account will be closed immediately and all related information will be deleted.
We urge parents and guardians to be vigilant and ensure that children and teenagers do not use this platform. If you believe an underage member of your family has opened an account on this platform, please contact our support team immediately.
bKash, Nagad, Rocket, Upay, and bank transfer can be used for deposits and withdrawals on ta 999. The security of financial transactions is treated as the highest priority.
Information required for payment processing is used solely to complete that transaction. Full payment account numbers or bank details are not stored in their entirety on ta 999 servers; only the limited information needed to identify a transaction is kept.
ta 999 reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will publish a notice on the platform and will attempt to inform you via your registered email or mobile number.
Continuing to use the platform after a revised policy has been published will be taken as your agreement to the updated terms. Please visit this page regularly to stay informed of the latest version.
If you have any questions or complaints about this Policy, please contact our support team — live chat and email support are available 24 hours a day, 7 days a week. You can also visit the FAQ page for answers to more general questions.
To ask any question related to this Privacy Policy, request access to your information, or submit a complaint, please contact us:
Live Chat: Available 24/7 on the website or app
Email: [email protected]
Our support team provides service in both Bengali and English. Please contact us from the mobile number or email registered to your account so that your identity can be verified quickly.